Team Leader Operations (BlueCard Customer Service)

As the Team Leader BlueCard Customer Service you will contribute to the overall corporate mission by providing leadership, planning, coaching, and daily direction to front-line call center positions to meet or exceed customer service expectations to providers. You will cultivate ideas and facilitate process improvement initiatives which result in achieving unit/division customer goals, operational efficiencies, cost-savings, customer satisfaction and retention. By building and promoting an environment of mutual trust, empowerment and teamwork, you will foster and encourage employee development and growth.