Dispatcher

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer servicePrimary Responsibilities (Essential Functions):· Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.· Provides highest level of customer service to all customers in line with Customer objectives.· Monitor and escalate CIC’s to supervisor & Assist walk-in customers· Responsible for All Logistics/Transportation· Understand and review daily the Atlas routing system· Conduct daily debriefs for all drivers· Assist with Team Member electronic issues or concerns· Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels· Dispatch drivers for extra, early service or missed pick-ups· Create load sheets· Reviews driver’s paperwork (DVIR’s, ELD Logs) and DQF files· Review and updates routes, new customers based on daily communication, reroutes existing customers as required· Debrief drivers in accordance with written SOP's· Complete consolidated manifests for trailer shipments· Ensures that routes are balanced daily· Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request· Assists drivers with problems/issues as issues arise (during the day or at the end of the route)· Prepares reviews and stamps all manifests· Assists Trans Supervisor/Manager as needed/directed· Handle 3rd Party Hauler paperwork· Track and input DOT hours/ JJ Keller.· Monitors Company policies and procedures, communicating to staff, as necessary· Communicate performance standards and objectives· Monitors operations and work of all CSRs· Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings· Perform any other administrative duties assigned by management