Consumer Cloud Specialist - Service Desk

Full time - 40 hrs per week - Monday - Thursday (Schedule will be an 8 hr shift between support hours of 6:30am-6:00pm, Friday 6:30am – 5:30pm. (you'll hear more details in the interview process)  Hybrid role – 1 Day in the office per week (may be up to 3 days a week, depending on business needs).  About the role: As your primary focus, you will provide phone/email support to internal customers (Wellmark employees and contractors) and external customers (members, providers, etc.) interacting with Wellmark.com. You will support Internal Wellmark staff in troubleshooting and resolving hardware, software, connectivity related issues.  Assist External customers in the support and troubleshooting of Wellmark.com navigation, applications, and ‘how to’ questions.  Will be needed to provide 24x7 on call when scheduled. Responsible for providing service desk incident triage to resolution. Will follow processes and procedures, and document clearly incidents, problems as appropriate, within Wellmark tools. Our Ideal Candidate: You look forward to providing top notch customer service while helping the customer with their Technology issue.  Customer service isn’t just something you do, it is something that fulfills you at the end of the day. You are naturally inquisitive to building relationships with the business.  You feel strong when mentoring and coaching employees. You have knowledge of user side technology and ability to troubleshoot effectively, documenting all information within the ticketing tool.