Remote Call Center Agent - Make your own schedule!

Remote Call Center Service Provider

Melrose Solutions LLC

Virtual Call Center

Join our Fully Remote - Work From Home - Call Center Positions today!

Stay at home parent? College student? Full time employee looking to pick up some extra hours?

We only require 12/hrs a week min. Looking for more? We also offer full time hours.

Choose the days and hours that work for you!

We are seeking motivated individuals to join our virtual call center team. We work with Fortune 500 companies, offering you multiple clients to service. As an independent contractor, you will provide customer service support for well-known clients, all from the comfort of your home. The clients we service are in the categories of roadside assistance, tech support, data entry, tax preparation, cruise line concierge, energy services and more. This role is ideal for self-starters who want the flexibility of choosing their own schedule while delivering excellent service. No experience required, training is provided.

Visit our website to learn more and apply today:

https://melrosesolutionsllc.com/

Responsibilities:

Handle inbound and outbound customer calls in a professional manner

Handle email/chat conversations with customers

Assist customers with inquiries, account questions, billing, and troubleshooting

Provide excellent customer support by resolving issues quickly and accurately

Follow client program guidelines and performance standards

Maintain accurate records of interactions and update information as needed

Demonstrate strong communication and problem-solving skills

Requirements:

Must be 18 years or older and authorized to work in the U.S.

Access to a quiet home office space

Desktop or Laptop with Windows (No Mac or Chromebook)

Reliable high-speed, hard wired internet

USB headset

Ability to pass skills assessment

Ability to pass 7 year background check

Ability to complete client certification training

Benefits:

100% remote – work from home

Flexible schedule – choose your own hours/days

Opportunity to service well-known brands

Growth opportunities within the virtual call center industry

Support from our IBO team to guide you through the registration process

Compensation:

Independent contractor position (1099)

Pay varies by client program (typically $12–$22 per hour)

Incentives and bonuses are based on performance