Customer AdvisoryEngage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologiesLead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challengesDocument and present insights and recommended solutions to meet customer goalsCreate high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify actionCommunicate and advise in 1:1 and 1: many environmentsSales and Customer Success AdvisoryWork with sales and customer success to help determine  account plans and sales strategy for accounts in the region.Provide expertise to help assess and prioritize accounts and strategiesProvide full lifecycle business outcome and value realization adviceThought leadershipIdentify and lead to the creation of new IP (best practices, white papers, workshops, etc.)Improve current methods and frameworksWork with and enable the ServiceNow teams on a business consulting approach to sales