Job Description
We are seeking a professional and detail-oriented Customer Service Liaison to act as the bridge between our customers and internal teams. The ideal candidate will possess strong interpersonal skills, a solution-oriented mindset, and the ability to handle client concerns with clarity and professionalism. You will be responsible for maintaining long-lasting relationships by delivering an exceptional customer experience from start to finish.ResponsibilitiesServe as the main point of contact for client inquiries, updates, and feedbackCollaborate with internal departments to ensure timely issue resolutionTrack and follow up on customer requests and concernsMaintain accurate records of all client interactions and outcomesAnticipate customer needs and provide proactive supportIdentify process improvement opportunities based on customer insightsEnsure compliance with service protocols and quality standards