Call Center Agent

Job Description

We are seeking a dedicated and detail-oriented Call Center Agent to join our growing team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and ensure each interaction leaves a positive impression. The ideal candidate will be professional, adaptable, and capable of delivering excellent customer service under any circumstance.ResponsibilitiesManage inbound and outbound customer calls in a professional mannerAddress customer inquiries and provide accurate informationResolve issues promptly while maintaining a positive attitudeDocument all customer interactions and feedback in the systemFollow communication scripts and company guidelinesCollaborate with team members to improve processes and service qualityMeet or exceed performance and quality targets