Name Change Administrator is responsible for handling owners’ requests related to processing and filing insurance claims, title transfers, name change requests, and clearing deceased individuals from title. The team member is also responsible for providing process and analytical support for all related functions.Essential Duties and ResponsibilitiesManage and handle a high volume of correspondence between owners, courts, and attorneys related to title changes.Draft and send responses to owners, attorneys, and trustees to resolve issues.Track and maintain all incoming mail daily, and mail out procedure letters to owners advising what is needed to complete their claim and remove deceased individuals from title.Track and maintain mail-out codes as needed, ensuring proper follow-up is completed.Maintain assigned CSM cases, ensuring issues are resolved within 24 hours.Complete daily tasks as required by the department.Attempt to resolve title issues by communicating with attorneys and internal departments.Assist management with special projects or other administrative functions as required.Scan all correspondence from owners, attorneys, and other departments.Mail all correspondence related to name changes.Pick up and deliver mail during assigned weeks or upon management’s request.Prepare and package FedEx, USPS, and other shipping as needed.Assist co-workers upon completion of assigned duties.Review and respond to emails in a timely manner.Perform other duties as assigned by management.