CSR Miami Airport area

We are seeking a dedicated and personable Customer Service Representative to join our team in Miami. As a CSR, you will be the link between our clients and suppliers, providing exceptional service and support across multiple communication channels, including phone, email, and in-person interactions.

Respond to customer inquiries and resolve issues promptly and professionally.

Maintain detailed records of customer/suppliers interactions and transactions.

Collaborate with team members to improve service delivery and customer satisfaction.

Handle customer complaints with empathy and provide appropriate solutions.

Assist in maintaining a clean and organized work environment.

Qualifications:

High school diploma or equivalent; additional education is a plus.

Proven customer support experience or experience as a client service representative.

Strong communication skills and active listening abilities.

Familiarity with CRM systems and practices.

Ability to multi-task, prioritize, and manage time effectively.

Bilingual candidates (English/Spanish) are highly encouraged to apply.