Customer Support Specialist

Job DescriptionWe are seeking a highly motivated Customer Support Specialist to provide top-tier assistance to our clients and ensure a seamless user experience. The ideal candidate will be the first point of contact for customers, offering prompt solutions, technical guidance, and product knowledge in a professional and courteous manner.ResponsibilitiesRespond to customer inquiries via phone, email, and ticketing systemsTroubleshoot issues and guide users through solutionsCollaborate with internal teams to escalate and resolve complex casesMaintain accurate records of customer interactions and support casesFollow up with customers to ensure their concerns are fully resolvedIdentify patterns in customer feedback to recommend process or product improvementsContribute to the development of internal knowledge base articles and user guides