Tier 1 / Tier 2 Field TechnicianLocation: New Castle, Delaware (On-site / Local Field Support)
Type: Full-Time
Industry: Managed Service Provider (MSP)Overview:
We’re seeking a motivated Tier 1 / Tier 2 Field Technician to join our growing MSP team in New Castle, Delaware. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people solve technology problems, and has a genuine passion for learning.You’ll be the face of our company,  providing on-site and remote IT support, troubleshooting client systems, and ensuring every interaction reflects professionalism, empathy, and clear communication.
For the right person, this position offers a clear growth path into a Senior Engineer or Systems Administrator role as your skills and experience develop.Key Responsibilities:Serve as the first and second line of support for client technical issues via phone, email, remote sessions, and on-site visits.Diagnose, resolve, and document hardware, software, and networking issues.Install, configure, and maintain Windows desktops, laptops, and peripherals.Manage and support Microsoft 365, Azure AD, Exchange Online, and related cloud services.Support and administer Active Directory, group policies, and user account management.Collaborate with senior engineers for escalations, project implementations, and ongoing client initiatives.Maintain clear communication with clients — setting expectations and following through until resolution.Keep detailed, accurate documentation in the PSA/ticketing system (e.g., ConnectWise, Autotask, or similar).Participate in occasional after-hours maintenance or emergency support as needed.Qualifications:1–3 years of hands-on IT support experience, preferably within an MSP environment.Strong understanding of the Microsoft ecosystem: Windows OS, Microsoft 365, Azure, and Active Directory.Basic networking knowledge (DNS, DHCP, VPN, firewalls, switches, routers).Excellent customer service and communication skills — able to explain technical issues in plain language.Strong problem-solving ability and eagerness to learn new technologies.Valid driver’s license and reliable transportation for client visits.Preferred Skills:Experience with RMM and PSA tools (ConnectWise, N-central, Datto RMM, etc.).Familiarity with Intune, SharePoint, Teams, and cloud identity management.Basic scripting or automation (PowerShell preferred).Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals, etc.) a plus.Why Join Us:Collaborative, growth-oriented team environment.Direct mentorship from senior engineers.Exposure to diverse technologies and real-world IT environments.Support for training, certifications, and professional development.Competitive salary (up to $60k) and benefits package.Opportunity to advance into a Senior Engineer or Systems Administrator role as you grow.