Essential Functions / Responsibilities:The Service Supervisor and Account Manager (80/20 split) will lead, direct and assist service technicians to meet quality, schedule and cost objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
Additionally, you will promote and sell our complete pure water/ultrapure treatment systems to light industry clients in the Denver Colorado region. You will support clients in the region for expansions, additions, water conservation projects, and account management of existing customers. Veolia Water Technologies and Solutions (VWTS) carries one of the broadest product lines in our industry, ranging from service deionization to standard reverse osmosis systems. In this role you will develop and execute growth plans for the assigned region. Collaboration with adjacent team members is a must for this role. A successful candidate will be skilled in communication, lead with technical competency, and win with integrity.Direct and manage the activities of the service team and provide technical, quality, production, and service leadership to the team to deliver on quality, schedule and cost goalsProvide ongoing support in scheduling resources, technical leadership and facilitating the flow of equipment to meet customer requirementsResponsible for account ownership of ongoing and supplemental business as well as account renewalsSupport and lead process improvement initiatives to reduce cycle time, improve inventory turns and reduce manufacturing lossesPerform administrative duties to support the business including timecards, labor vouchers, self-audits, absence reviews, and missing time corrections.Coach and counsel employees regarding individual performance and development needsPractice sound human relations and communications skills in order to motivate the team in safety, quality and productivity/service.Review production and service orders and implement production and service schedulesAnalyze and diagnose equipment problems and take corrective measures to minimize downtime and interruption of schedulesEnsure the facility is meeting all regulatory and non-regulatory compliance obligations including, but not limited to, occupancy permit/business license, fleet compliance and ISO quality systems and certificationsDrive growth and change in a fast-moving and high-energy environment. Use lean six sigma methodology in driving improvementsUnderstand and communicate customer's needs, qualify leads, and work closely with the regional sales team and sales manager to leverage their expertise to create value propositions for customers and routinely provide accurate opportunity and sales forecastsCollaborate with your team leaders to develop and execute a comprehensive growth plan for the assigned territory and marketsProvide prompt and responsive service to sales clients in respective areasSupport new product launch campaigns and gather market information for the development of new product initiativesPromote a working environment to achieve excellence in Environmental Health and Safety (EHS), quality, productivity, and customer serviceOther duties as assigned