Within our Federal division, Arista supports critical missions across defense, intelligence, and civilian agencies. We are committed to helping federal customers modernize and secure their networks while ensuring compliance with government standards and cybersecurity frameworks.Who You’ll Work WithAre you a top-tier Technical Support Engineer with a passion for working on mission-critical networks? At Arista, our Federal Technical Solutions Engineers are at the forefront of supporting U.S. government customers who depend on Arista products for secure and resilient networking.As a Federal TSE, you’ll be part of a specialized support organization that partners closely with federal agencies, system integrators, and defense contractors. You’ll provide deep technical expertise, ensuring our solutions deliver uncompromising performance, reliability, and compliance.You’ll work closely with product management, software/hardware engineering, and customer engineering teams to diagnose complex technical challenges. The team culture emphasizes collaboration, continuous learning, and a shared commitment to customer success.What You’ll DoThe ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.Key Responsibilities:Provide advanced technical support for federal customers via phone, email, and secure communication channels. Troubleshoot and resolve complex hardware, software, and network configuration issues in data center, campus, and routing deployments.Collaborate with cross-functional teams to ensure timely resolution of escalated issues.Support product installation, operation, and optimization in compliance with federal security and operational standards.Document customer interactions, recurring issues, and provide feedback to engineering for continuous product improvement.Assist in developing knowledge base content and best practices tailored to the federal networking community.