The cartage agent is responsible for tactical execution of all cartage related operations within a district. The district’s cartage program includes working across all products to support consolidations/deliveries/pickups/appointments of import, domestic, and export shipments. Collaboration with district warehouse operations and service providers is another key area of responsibility. As a cartage agent, customer service to both internal and external customers, must be of the highest quality.PICKUP & DELIVERY OPERATIONS – CENTRALIZED DISPATCHING1. Support pickup & delivery within the district.2. Proactively communicates with product.3. Daily focus on meeting established KPI for the district cartage program.4. Liaison between product and cartage provider5. Prepare periodic reports and present such reports to branch management.6. Manage process of diversion to outside carriers as needed.7. Assist in developing new strategies for maintaining or improving quality-of-service.8. Manage process for documenting and communicating accessorial charges.9. Focus on increasing profit and minimizing costs.10. Exception management and resolve issues quickly.11. Daily tasks of dispatching and scheduling appointments.12. Coordinate daily activities with warehouse team.13. Serve as escalation path for operations when local PU/D challenges arise and communicate resolutions.14. Be a role model of integrity and pride for all employees.