Staff Software Engineer

About the team:We are a strategic innovation group focused on building intelligent, conversational experiences that transform how users interact with enterprise systems. The team is responsible for delivering AI-powered search and agentic workflows that enhance productivity, streamline operations, and improve user satisfaction across IT, HR, and customer service domains.What you get to do in this role:Design and develop conversational AI agents that guide users through complex workflows like change management, onboarding, and incident triage.Build intelligent search capabilities using LLMs to deliver context-aware results.Contribute to agentic systems that automate browser and voice-based tasks without APIs.Collaborate with cross-functional teams to deliver scalable, secure, and high-performance AI solutions.Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needsContribute to the design and implementation of new products and features while also enhancing the existing product suiteBe a mentor for colleagues and help promote knowledge-sharing