Senior Technical Program Manager

Team & Role We are seeking a highly skilled Process Owner to oversee, manage, and continuously improve critical processes that support software delivery for our Family and Store releases.  The Process Owner will be accountable for the end-to-end design, implementation, governance, and optimization of assigned processes, ensuring compliance with organizational standards while enabling operational efficiency and scalability.  This role requires a strong balance of process management expertise, regulatory awareness, and collaboration across technical, business, and compliance teams.  What you get to do:Process Ownership & Design Define, document, and maintain end-to-end processes for pre-release Customer Programs Establish process policies, procedures, roles, and responsibilities. Ensure processes are designed to be efficient and aligned with Family and Store release guidelines Process Execution & Monitoring Oversee the day-to-day execution of assigned processes, ensuring consistency and quality. Define and monitor KPIs, SLAs, and process health metrics to measure effectiveness. Report on process performance to stakeholders and leadership. Continuous Improvement Identify gaps, bottlenecks, and areas for process automation and standardization. Lead root cause analysis and corrective action planning. Drive alignment with industry best practices and evolving regulatory standards. Stakeholder Engagement Collaborate with engineering, product management, support, and operations teams to ensure process adoption and alignment. Provide training, guidance, and communications to stakeholders to reinforce process adherence. Act as a trusted advisor for process-related escalations and issue resolution.