Senior Staff Technical Program Manager

What you get to do  We are seeking a Sr. Staff Technical Program Manager to join our STEP Strategic Program Management Organization. In this role, you will support our Chief Operating Officer of Strategic Business Operations to drive strategic priorities and operational excellence across ServiceNow. The successful candidate will be a self-starter with proven expertise in program management, possessing the ability to think strategically while executing tactically. This person will have the capacity to conceptualize, develop, drive, coordinate, and manage large programs effectively. Additionally, they should excel at executive communication, building relationships, collaborating, and influencing others, with experience working closely with senior executives across different regions and functions. Strategic Program Management Responsibilities:  Drive critical cross-functional programs that deliver impactful outcomes for ServiceNow, working across Product, Engineering, Experience, Sales, and Customer Success teams. Align program goals with overall business strategy, defining clear metrics, milestones, and structures to ensure effective execution. Break down complex tasks into actionable program plans with prioritized deliverables, clear dependencies, risk assessments, and success criteria. Facilitate collaboration among multiple stakeholders—including Product, Engineering, Go-To-Market, and Customer Success—to establish plans, track progress, and ensure accountability. Develop and implement processes, templates, and training as needed to ensure program delivery and process adoption.  Oversee change management efforts, guiding teams through organizational transitions and process improvements. Guide and create content for and conduct executive-level meetings and cross-functional events to communicate goals, updates, and drive alignment. Report on program status, risks, and outcomes to stakeholders through regular updates and transparent communication. Leverage data to identify trends, inform initiatives, and provide guidance with actionable insights. Utilize AI and innovative tools to enhance program effectiveness, streamline communication, and proactively manage risks.