Hospitality Operations Manager

Reporting to the Director of Nightlife, responsibilities and essential job functions include but are not limited to the following:  To supervise the function of all Bungalow colleagues, facilities and financial performance to ensure maximum departmental profit and cost efficiency is achieved.Set an example by reporting to duty punctually wearing business attire according to the hotel’s dress code & grooming standards, always maintaining a high standard of personal appearance and hygiene.Support staffing functions such as hiring, orientation, performance appraisals, coaching, and handling colleague grievances.Monitor guest satisfaction, revenues, costs, sanitation, cleanliness, and hygiene to ensure high standards are consistently met. To control and analyze, on an on-going basis, to optimize the following: quality levels of products and service, guest satisfaction, quality measurements (such as LQA & Fairmont Benchmarks), merchandising and marketing, financial performance and hygiene and cleanliness.To coordinate and supervise the preparation, presentation and service of food and beverage products to always ensure the highest quality.To keep an up-to-date standard recipe file for F&B items to include sales history, sales mix, actual costs, potential costs, par stock and production time.To ensure maintenance and programming of all F&B systems.To ensure that all hardware is operational and updated.To participate in public relation activities or promotional activities designed at enhancing the image and profitability of the food and beverage department of the hotel.To encourage usage of social media for F&B brand awareness, guest feedback and increased revenues and assess outcome.To monitor and analyze the competitors’ operations to assess their activities and trends and to ensure that we keep getting better to keep us the best.Proactively develop partnerships and guest relationships through on-site engagement and hosted experiences.Manage private events and table inquiries with same-day follow-up to maximize conversion and guest satisfaction.Develop tailored proposals and presentations that align with brand identity and client vision.Accurately translate client preferences and special requests into BEOs, ensuring seamless communication between sales, operations, and service teams.