Front office coordinator plastic surgery and medspa

World-class aesthetic practice in the North Bay area serving clients from Sonoma, Napa, and Marin counties, with board certified plastic surgeons nationally-recognized for providing the highest quality of patient care and exceptional results is seeking a Front Office Coordinator

Front Desk Check In/Check Out-

Greet and welcome all new patients and visitors to the practice using excellent customer service skills.

Present forms (paper and electronic) to be filled out, provide any assistance needed by patient.

Verify and update all demographic information on established patients.

Provide registrations forms/consents to patients to read and sign.

Provide HIPAA Privacy Notice to patient, along with acknowledgement form for patient’s/legal guardian’s signature.

Accurately and efficiently enter all demographic into the practice management system.

Schedule all appointments in a professional, accurate and courteous manner, following template guidelines.

Responsible for all areas of patient check in and check out.

Check out all patients and collect appropriate monies due (payment for cosmetic procedures or products).

Schedule all follow-up appointments.

Accurately enter all patient charges into the practice management system.

Keep patients informed of any delays in being taken back by clinic staff.

Answer telephone, obtaining appropriate information such as name, nature of call and then route to appropriate person.

Maintain orderliness of waiting area throughout the day, paying attention to the neatness of magazines, brochures, binders and removing items discarded by patients.

Maintain professional image through appropriate attire and grooming.

Perform other duties as needed.

Telephones-

Retrieve messages from voicemail upon arrival in the morning, throughout day and end of day.

Take patient messages for doctor or clinical personnel, give to appropriate person.

Schedule and reschedule all appointments in a professional, accurate and courteous manner, following template guidelines

Monitor and modifiy providers’ scheduling templates as necessary to maximize efficiency.

Utilize waiting list to contact patients.

Requirements

Treat all patients and other staff members with respect, is polite and professional, and keeps patient information private and secure according to HIPAA.

Ability to effectively triage calls from patients to ensure appropriate scheduling.

Excellent customer service, communication skills and telephone etiquette.

Ability to understand patient’s needs and concerns.

Ability to work as a team member.

Ability to manage multiple tasks simultaneously.

Organized with attention to detail.

Computer proficiency.

Knowledge of medical terminology.

Education:

High school diploma or equivalent.