Experienced Service Writer (Auto Mechanic Shop)

Experienced Service Writer – Star Automotive (Thousand Oaks)

Star Automotive, a trusted and established full-service mechanic shop in Thousand Oaks, is seeking an Experienced Service Writer to join our team. If you have a strong background in automotive service writing, excellent communication skills, and a customer-first mindset, we want to hear from you.

Position Overview:

The Service Writer is the key link between our customers and technicians. This role is responsible for managing repair orders, communicating service recommendations, and ensuring an efficient and positive customer experience from start to finish.

Responsibilities:

Greet customers in person and over the phone, listen to their concerns, and gather vehicle information

Create detailed repair orders and communicate repair recommendations clearly and professionally

Provide accurate estimates for labor and parts

Coordinate with technicians to ensure timely and accurate repairs

Keep customers updated on the status of their vehicles

Handle warranty claims and insurance-related paperwork when applicable

Maintain accurate records of work performed and parts used

Help manage shop workflow and schedule service appointments effectively

Uphold a high level of customer satisfaction and follow up on service experiences

Qualifications:

Minimum 2 years of experience as a service writer or service advisor in an automotive repair environment

Strong knowledge of automotive systems, maintenance schedules, and repair procedures

Excellent communication and interpersonal skills

Ability to explain technical information in a clear and professional manner

Strong organizational and time management skills

Proficiency with shop management software and basic computer skills

Must be dependable, customer-focused, and detail-oriented

Valid driver’s license and clean driving record required

What We Offer:

Competitive pay based on experience

Opportunity to work with experienced technicians and a loyal customer base

Full-time position with growth potential