Director, GTM Packaging & Offerings

08 Oct 2025
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What you get to do in this role:The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As Director, Pre-Sales Support & Customer Enablement, you will you will build and lead a team that empowers ServiceNow’s pre-sales and delivery organizations to position ServiceNow’s autonomous implementations capabilities, which will accelerate time-to-value for customers, enabling our sellers to win more deals. Your North Star: dramatically compress time‑to‑first-meaningful‑use, accelerate adoption, and deliver a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes.Responsibilities: Develop and execute strategies to enable pre-sales teams in articulating the value of autonomous implementations and driving faster customer adoption.Build scalable support models and assets for pre-sales engagement, including solution positioning, demos, and proof-of-value frameworks – all using AI (agentic, predictive, generative) patterns and non-AI capabilities as well.Partner with Sales, Product Management, Engineering, and BUs to ensure alignment on messaging, capabilities, and positioning of customer outcomes.Drive angles of implementation steps, time compression, and value realization metrics.Establish best practices for faster customer engagement, ensuring a seamless transition from pre-sales to delivery, and maximizing customer satisfaction.Create enablement curricula, certification paths, and playbooks for pre-sales and customer-facing teams.Create Feedback Loops from pre-sale and post-sale input from prospects & customers back into Catalyst CoE & STEP Product org

  • ID: #54629280
  • State: California Santaclara 95050 Santaclara USA
  • City: Santaclara
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2025-10-08
  • Deadline: 2025-12-07
  • Category: Et cetera
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