Cortex, Customer Success Engineer - Public Sector

Your CareerAs part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.Your ImpactTrusted Advisor  - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our productsDigital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale