Bilingual Social Manager

What You’ll Do Here:Community Management on Owned Accounts - interact with followers engaging with us (respond to comments, like comments, answer DMs, escalate customer service issues, etc.)Outbound Community Management - get the brand out in the world (comment on users’ content that mentions the brand, engage with content and conversations where the brand can add value, start conversations with influencers and active users, etc)Collect and Curate UGC - save and curate the best UGC (influencers too) featuring brands for usage on social accounts Track Community Management Efforts - create and maintain trackers or decks that log all community management efforts, including notable moments of engagement and / or positive sentiment with audiences, versus ones that did not perform as well. Social Landscape Analysis - monitor current trends and dialogues that engage our target audiences across primary social platforms; and compiled findings into decks to be presented to internal social teams with collaboration from strategy; input into client data and trends decksContent + Copywriting - provide reactive / quick-turn content to be created for upcoming social calendars, ideate on monthly content calendars, support social copywriting efforts / at times write social captions, feed into monthly content calendar planning Social Media Copywriter on socially-led evergreen initiatives.Paid Media Asset Management - own the updates and maintenance of paid media trackers with post links, copy, and codes for media team Agency Social - lead the efforts for the agency social media channels; maintain the owned and outbound community management efforts on the agency channels