Call Center Agent

Job Summary:

The Call Center Agent handles inbound and outbound calls to assist customers with inquiries, requests, and product information. This role requires excellent communication, patience, and a commitment to providing exceptional service.Responsibilities:Answer and manage incoming calls in a professional manner.Provide accurate information and resolve customer concerns efficiently.Record and update customer information in the database.Follow communication scripts and company procedures.Escalate complex issues to the appropriate department when necessary.