The Behavioral Health Front Office Receptionist is responsible for providing excellent customer services while performing front office duties for the NATIVE HEALTH clinics. This includes greeting patients in a positive and friendly manner, answering all incoming phone calls, appointment setting, updating patient information, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, collecting payment from patients, and other clerical duties. The Behavioral Health Front Office Receptionist works as a team and is principally responsible for the first contact with patients to assure optimal patient flow.KEY ACCOUNTABILITIES:Provide excellent customer service to visitors, patients, and staff in person and on the phone.Manages patient registration and eligibility of insurance.Connecting the uninsured and underinsured with enrollment services.Manages behavioral health/medical appointments and providers schedules.Collect and process accurate payments from individual patients.Supports the organization as needed.KNOWLEDGE, SKILLS, AND ABILITIESExcellent customer service skills with the ability to meet the public tactfully and courteously answering questions in-person and over the telephone, communicating effectively with all segments of the community.Expert knowledge regarding eligibility requirements of AHCCCS, CMDP, Sliding Fee Scale Program, and Medicare.Knowledge of general office procedures including answering phone calls, directing calls, photocopying, faxing, and typing.Knowledge of computer essentials, such as Microsoft Office (Excel, Word, PowerPoint and Outlook).Able to use medical Electronic Health Records: Nextgen.Knowledge of privacy and confidentiality policies and regulations.Ability to work with people and to make them comfortable about the release of personal, financial, and medical information.Ability to multitask in a fast-paced environment while remaining calm and collected.Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of NATIVE HEALTH.Ability to confirm private insurance benefits and determine associated co-pay requirements.Possess a positive attitude.