Customer Service Specialist

Job DescriptionWe are seeking a Customer Service Specialist who will be the first point of contact for clients, responsible for delivering exceptional support and maintaining lasting relationships. This role requires strong communication skills, a detail-oriented mindset, and a passion for helping others. You will play a key role in representing the Signal Tru Brand standard of excellence.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a timely and professional mannerResolve client issues efficiently while maintaining a positive attitudeMaintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure customer satisfactionIdentify and escalate priority issues when necessaryAssist with order processing, account management, and follow-up supportGather customer feedback to improve service processes and client experience