Desktop Support Technician

Desktop Support TechnicianJob DetailsJob LocationPark Ridge - Park Ridge, NJ DescriptionDo you love candy and snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you’re looking for! At PIM, we make the brands you love. Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies are enjoyed by millions of consumers every day. And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment. At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise. We are looking for a Desktop Support Technicianinterested in starting a SWEET career as part of our IT team at PIM’s Headquarters in Park Ridge. The Desktop Support Technician will be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems. This person will collaborate with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests. DUTIES AND RESPONSIBILITIES

Monitor helpdesk ticket queue and participate in ticket resolution in a prompt and professional manner

Provide support to onsite and remote PIM Brands users relating to both hardware and software problems

Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge location

Assist in performing necessary upgrades and configurations to support business growth

Thoroughly document issues, as well as the analysis and design required for resolution, and contribute to the department knowledge base as appropriate

Assist other IT team members in project work where needed

Provide both oral and written status updates to management

Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner

Other duties as assigned by management

Work outside of normal business hours may be required, based on project requirements or urgent business needs

Lifting and moving of objects weighing up to 25 lbs.

EDUCATION, EXPERIENCE AND TRAINING

Bachelor’s Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferred

3+ years of experience supporting Windows operating systems in an enterprise/corporate environment preferred

Experience supporting iOS mobile devices required

Experience with Office 365, SAP, Active Directory and SharePoint preferred

Experience supporting Macs is a plus

Self-directed with an ability to work both independently and cross-functionally

Ability to communicate technical information clearly to non-IT associates, in a positive and constructive manner

Superior written, oral communication and presentation skills with experience communicating effectively with all levels of management; ability to document ideas concisely and quickly

Ability to organize, prioritize, and follow up independently

In-depth knowledge of support methodologies and principles

Excellent customer service skills

Strong desire to learn new systems and technologies

Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment

Ability and drive to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each

Ability to work independently and make timely decisions in alignment with business goals

Ability to take ownership of an issue or project and the dedication to see it through to completion

Worksite:

The PIM Brands Global Headquarters in Park Ridge, New Jersey

The role requires working on-site: Monday thru Thursday. Work from home/remotely on Fridays on a biweekly basis

Possible travel to our Somerset, NJ location for coverage when necessary

We are proud to offer:

Total compensation package including bonus, 401(k) plan match and other incentives (based on eligibility and position)

Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much more

Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life

Personal time off, vacation time, floating days and observed holidays

Summer Fridays between Memorial Day weekend and Labor Day weekend

Business casual dress

Entrepreneurial and innovative culture offering the opportunity for internal career advancement

Awards & Accolades:

#10 Candy Company in North America

#26 Global Candy Company

Makers of Welch’s - #1 Fruit Snack in U.S.

2024 Advocate of the Year Award

Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development 2024

Recognized by New Jersey Business Magazine (https://www.linkedin.com/company/new-jersey-business-magazine/) 2024

Top 100 Privately Owned Company in the Metro NYC Market

Top 50 Employer in New Jersey

PIM123

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